At Santha Store, we take care to pack and dispatch our products properly. Since our products include food, spices, powders, appalam, and other consumable items, returns are subject to the conditions below.

1. Food Products & Returns

For hygiene and food-safety reasons, we generally do not accept returns of opened or used food products.

Returns or replacements may be considered for products that:

  • Arrive damaged.
  • Are defective.
  • Are incorrect.
  • Are missing from the order.
  • Have a significant packaging issue attributable to handling during delivery.

2. Damaged Products

If your product arrives damaged, please contact us within [24/48 hours] of delivery.

Please provide:

  • Order number.
  • Photographs of the package.
  • Photographs of the damaged product.
  • A brief description of the issue.

Our team will review the request and determine whether a replacement or refund is appropriate.

3. Wrong Product

If you receive a product different from the one ordered, please contact us within [24/48 hours] of delivery.

After verification, we may arrange a replacement or provide a refund for the affected item.

4. Expired or Incorrect Product

If you receive a product that is expired or appears to have an incorrect product label, please do not consume it.

Contact us immediately with photographs of the product, including the batch number and expiry/best-before information.

We will investigate and provide an appropriate resolution.

5. Opened Products

For food-safety reasons, we generally cannot accept returns or refunds for products that have been opened, used, partially consumed, or altered after delivery, unless the product is found to be defective or unsafe.

6. Change of Mind

Returns due to a change of mind may not be accepted for food and consumable products.

Please review your cart carefully before completing your purchase.

7. Refunds

Once an eligible refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been packed or shipped, cancellation may no longer be possible.

9. Promotional Products

Products purchased under special offers, discounts, bundles, or promotional campaigns may be subject to additional terms specified at the time of purchase.

10. Refund Eligibility

Santha Store reserves the right to investigate each refund or replacement request and may request photographs, videos, order information, or other reasonable evidence before approving a claim.

11. Contact Us

For refunds, returns, replacements, or damaged products:

Email: [Email Address]
Phone: [Phone Number]
Order Number: Please include your order number in your communication.