At Santha Store, we aim to deliver your spices and food products safely and efficiently.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

Estimated delivery time is generally:

[3–7 business days]

Delivery times may vary depending on the destination and courier service.

Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer free shipping promotions subject to the terms of the promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/Flat number
  • Street
  • Area
  • City
  • State
  • PIN code
  • Contact number

Santha Store is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

5. Tracking

Where tracking is available, customers may receive a tracking link or tracking number through email, SMS, WhatsApp, or other applicable communication channels.

6. Delayed Deliveries

Delivery may occasionally be delayed due to circumstances such as:

  • Weather conditions.
  • Transportation disruptions.
  • Public holidays.
  • High order volumes.
  • Courier operational issues.
  • Natural disasters.
  • Government restrictions.
  • Other circumstances beyond our control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Damaged Packages

If your package appears significantly damaged at the time of delivery, please:

  1. Take photographs of the outer packaging.
  2. Take photographs of the damaged product.
  3. Contact Santha Store within [24/48 hours] of delivery.
  4. Provide your order number and photographs.

This will help us investigate the issue with the courier and determine the appropriate resolution.

8. Missing Items

If an item is missing from your order, contact us within [24/48 hours] of delivery with your order number and details of the missing product.

9. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier’s policy.

10. Contact

For shipping-related questions:

Email: [Email Address]
Phone: [Phone Number]