At Santha Store, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Name
  • Delivery address
  • Billing address
  • Email address
  • Phone number
  • Order details
  • Payment transaction information
  • Website usage information
  • Information you voluntarily provide through contact forms or customer support

We collect only the information reasonably necessary to provide our services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders.
  • Arrange product delivery.
  • Process payments.
  • Send order confirmations and updates.
  • Respond to customer enquiries.
  • Provide customer support.
  • Improve our products and website.
  • Prevent fraudulent or unauthorized transactions.
  • Comply with applicable legal requirements.

With your consent where required, we may also use your contact information to send promotional communications.

3. Payment Information

Payments may be processed through secure third-party payment gateways.

Santha Store does not need access to or store your complete card or banking credentials for processing your order.

Payment information is handled according to the policies and security practices of the relevant payment service provider.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember user preferences.
  • Understand website traffic.
  • Improve website performance.
  • Provide relevant marketing or analytics where applicable.

You may adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share necessary information with trusted third parties such as:

  • Payment service providers.
  • Courier and logistics partners.
  • Website hosting and technology providers.
  • Analytics or marketing service providers, where applicable.
  • Government authorities or regulators when legally required.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions.
  • Provide customer support.
  • Maintain business and transaction records.
  • Comply with applicable legal and regulatory requirements.

8. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for certain communications.
  • Ask questions regarding how your information is handled.

To make a request, contact us using the details below.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page along with the updated date.

11. Contact Us

For privacy-related questions or requests:

Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]